Sofa Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which we provide professional sofa cleaning services to residential and commercial customers in the United Kingdom. By booking a sofa cleaning appointment, you agree to be bound by these Terms and Conditions. Please read them carefully before making a booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below.

Customer means the person, firm, or company booking the sofa cleaning services.

Services means the sofa cleaning and any related services that we provide as agreed with the Customer.

Technician means our employee or subcontractor assigned to carry out the Services.

Premises means the residential or commercial property where the Services are to be carried out.

Agreement means the contract between the Customer and us for the supply of the Services in accordance with these Terms and Conditions.

2. Service Area

We provide sofa cleaning services within designated service areas in the United Kingdom. Our ability to accept a booking is subject to the Premises falling within our current service coverage and the availability of a Technician on the requested date. At the time of booking, we will confirm whether your postcode is within our service area and whether we can schedule a suitable appointment.

3. Booking Process

3.1 Bookings may be requested via our website contact form or other communication channels we make available from time to time. A booking is not confirmed until we expressly accept it and provide details of the date, time window, and indicative price for the Services.

3.2 You must provide accurate information at the time of booking, including your name, address, access details for the Premises, the type of upholstery, material where known, approximate sofa size, number of seats, and any known stains, damage, or issues that may affect the cleaning process.

3.3 We reserve the right to decline any booking request at our discretion, including where the Premises are outside our service area, where access is not feasible, or where we consider that the requested Services cannot safely or reasonably be performed.

3.4 Any start times given are estimates within a time window. While we aim to arrive on time, delays may occur due to traffic, weather, or circumstances beyond our control. We will use reasonable efforts to inform you of any significant delay and to agree a revised arrival time or alternative date if necessary.

4. Access to Premises and Customer Obligations

4.1 You must ensure that our Technician has safe, reasonable, and uninterrupted access to the Premises and to the areas where the sofa or upholstery is located. This includes providing parking arrangements where necessary and ensuring any required permissions or entry codes are in place.

4.2 You agree to remove small items, valuables, fragile objects, and any obstructions from in and around the sofa and the surrounding work area before the Technician arrives. We are not responsible for moving heavy furniture other than what is reasonable and safe for the Technician.

4.3 You must inform us of any known hazards, defects, or risks at the Premises, including loose floor coverings, electrical issues, restricted access, or health and safety concerns that may impact the delivery of the Services.

4.4 Where children, pets, or other vulnerable individuals are present, you are responsible for their safety and for keeping them away from the work area, machinery, and cleaning products during the provision of the Services.

5. Pricing and Quotations

5.1 Prices for sofa cleaning services are generally based on the size, type, and condition of the sofa, the fabric and construction, and any additional requirements such as stain treatment, deodorising, or protective finishes.

5.2 Any price we provide prior to inspection of the sofa is an estimate only, based on the information supplied by you. The final price may be confirmed or adjusted once the Technician has inspected the sofa at the Premises and confirmed the scope of work.

5.3 If the Technician identifies that the work is materially different from what was described at the time of booking, we will seek your agreement to any necessary changes in price before proceeding. If you do not agree to the revised price, you may cancel the Services, but a call-out or cancellation charge may apply in accordance with these Terms and Conditions.

6. Payments

6.1 Unless otherwise agreed in writing, payment for the Services is due on completion of the work at the Premises. For commercial customers, alternative payment terms may be agreed in advance.

6.2 We accept common UK payment methods, which may include cashless options. The methods of payment available to you will be confirmed at the time of booking or by the Technician on arrival.

6.3 All prices are stated in pounds sterling and are inclusive or exclusive of applicable taxes as specified at the time of quotation. Where applicable, value added tax will be charged at the prevailing rate.

6.4 If payment is not made when due, we reserve the right to charge interest on overdue amounts and to take steps to recover any outstanding sums, including our reasonable costs of recovery.

7. Cancellations and Rescheduling

7.1 You may cancel or reschedule your sofa cleaning appointment by giving us reasonable notice. Unless stated otherwise at the time of booking, we request at least 24 hours notice before the scheduled appointment time.

7.2 If you cancel or reschedule with less than 24 hours notice, we reserve the right to charge a late cancellation fee or call-out charge, which reflects the reasonable costs incurred by us in relation to the appointment.

7.3 If the Technician attends the Premises at the agreed time and is unable to gain access, or if the Customer is not present and we are unable to proceed, this may be treated as a late cancellation and a corresponding fee may be charged.

7.4 We may cancel or reschedule an appointment due to circumstances beyond our reasonable control, including but not limited to staff illness, vehicle breakdown, extreme weather, or safety concerns at the Premises. In such cases, we will use reasonable efforts to offer an alternative appointment. We will not be liable for any loss arising from such cancellation or rescheduling.

8. Provision of the Services

8.1 We will provide the sofa cleaning Services with reasonable care and skill and in accordance with applicable UK consumer laws and industry practice.

8.2 Our Technician will assess the sofa before commencing work and may carry out a small test of cleaning products on an inconspicuous area of the fabric. If the Technician considers that cleaning may cause damage or that the sofa is unsuitable for the requested method, we will inform you and may decline to proceed or suggest an alternative approach.

8.3 Drying times will vary depending on the fabric, level of soiling, method used, and ventilation at the Premises. The Technician may provide an estimate, but this is not guaranteed. You are responsible for ensuring adequate ventilation and for keeping the sofa free from use until suitably dry.

8.4 While we use professional products and methods, some stains, odours, wear, fading, and damage may be permanent and cannot be removed or remedied by cleaning. We make no guarantee that all stains or marks will be removed or that the fabric will be restored to its original condition.

9. Customer Property and Existing Damage

9.1 You must inform the Technician of any existing damage, marks, loose threads, weak seams, colour fading, shrinkage, or manufacturing defects on the sofa prior to the start of the cleaning.

9.2 We are not responsible for pre-existing damage, wear and tear, or defects that become more apparent after cleaning. This may include fraying, thinning fabrics, loose buttons, poorly secured trims, or areas affected by previous cleaning attempts.

9.3 Where furniture needs to be moved within the Premises to access the sofa, we will take reasonable care but are not liable for damage to items that have not been removed from the work area as recommended in these Terms and Conditions.

10. Waste Handling and Environmental Regulations

10.1 We will handle and dispose of any waste generated during the provision of the Services in accordance with applicable UK waste and environmental regulations, including any requirements relating to the safe disposal of contaminated materials and used cleaning solutions.

10.2 Where we remove any waste or by-products from the Premises, we will do so lawfully and responsibly. We do not accept responsibility for waste items that you choose to retain or dispose of independently.

10.3 You agree not to instruct us to dispose of any items in a manner that would breach environmental or waste disposal laws. If we reasonably believe that a requested method of disposal is unlawful or unsafe, we may refuse to comply.

11. Liability and Limitations

11.1 Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter that cannot be excluded or limited by law.

11.2 Subject to the paragraph above, our total liability to you arising under or in connection with the Agreement, whether in contract, tort, negligence, or otherwise, shall not exceed the total amount paid or payable by you for the Services in question.

11.3 We shall not be liable for any indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

11.4 We are not responsible for any damage or loss resulting from failure to follow the aftercare advice provided by the Technician, including guidance on ventilation, drying times, and the recommended period before using the sofa after cleaning.

11.5 We shall not be liable for issues arising from inaccurate or incomplete information provided by you, including misdescription of fabrics, previous treatments, or hidden defects.

12. Complaints and Claims

12.1 If you are dissatisfied with any aspect of the Services, you must inform us as soon as reasonably possible, preferably within 48 hours of completion of the work, so that we have the opportunity to investigate and, where appropriate, to rectify the issue.

12.2 We may request photographs, a description of the problem, and reasonable access to inspect the sofa and the Premises. Failure to provide such access or information may affect our ability to assess and address your complaint.

12.3 Where a complaint is justified, we may at our discretion offer a re-clean of the affected area, a partial refund, or another appropriate remedy, subject to the limitations of liability set out in these Terms and Conditions.

13. Force Majeure

13.1 We shall not be in breach of the Agreement nor liable for delay in performing, or failure to perform, any of our obligations if such delay or failure results from events, circumstances, or causes beyond our reasonable control, including but not limited to extreme weather, transport disruption, accidents, acts of God, and utility failures.

14. Data Protection and Privacy

14.1 We will process personal data about you in order to manage bookings, deliver the Services, process payments, and handle any enquiries or complaints. We will handle such data in accordance with applicable UK data protection laws.

14.2 You are responsible for ensuring that the contact details you provide are accurate and up to date so that we can communicate with you about your booking and the Services.

15. Amendments to These Terms

15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to the Agreement between you and us.

15.2 Any changes will be published on our website or made available on request. Continued use of our Services after any update may be treated as acceptance of the revised terms for future bookings.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the laws of England and Wales.

16.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter or formation.

17. General Provisions

17.1 If any provision of these Terms and Conditions is held to be invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted without affecting the validity and enforceability of the remaining provisions.

17.2 No failure or delay by us in exercising any right or remedy provided under these Terms and Conditions or by law shall constitute a waiver of that or any other right or remedy.

17.3 You may not assign or transfer your rights or obligations under the Agreement without our prior written consent. We may assign or subcontract our rights and obligations where reasonably necessary to provide the Services.

17.4 These Terms and Conditions, together with the details confirmed at the time of booking, constitute the entire agreement between you and us in relation to the Services, and supersede any prior understandings or arrangements.